Established in 1992,the Curtain Factory is a local business based in Waltham Cross.
We offer all types of curtains and blinds at a great price. With over 40 years' experience in the industry we have a range of made to measure or ready made curtains, blinds, nets, soft furnishings, shutters and many other products.
Add the finishing touches to your home
with our personalised services
bespoke curtains, blinds and shutters
readymade curtains
upholstery & soft furnishing
net curtains
why choose us?
Help, advice and support from design to installation
Professional advice
Reliable and friendly service
Highly skilled team
Family-run business
Accessories, tracks and poles
Bespoke service
Made-to-measure curtains
get in touch
We would be happy to discuss your options and provide you with an estimate
Registered business office address
A.Infantino & Co LLP. 1st floor 87/89high street Hoddesdon herts. EN11 8TL
The curtain factory Hertford Ltd
141A high street Waltham cross herts EN87AP
Vat no. 766184696
Company registration number 03982056
Registered in England and wales and incorporated in April 2000
We accept cash cheques and bank transfers
Balance to be paid on satisfactory completion of work carried out
Complaints Policy
COMPLAINTS POLICY
The business always endeavours to provide the best service. However, on rare occasions there may be times where a customer may not be completely satisfied.
To ensure the business can put things right for you, as soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out based on the contract terms and to the high standards the business aims to achieve.
Please contact the business straight away with any concerns either by phone, email or write to us. If writing, get proof of posting.
Business Complaint Procedure
On receipt of your complaint the business aims to respond within 5 days.
The business will arrange a convenient date to come and view and/or remedy the situation within 28 days.
In the unlikely event the business is unable to resolve your complaint having exhausted the business complaints procedure, it may be necessary to use another complaint service. Where the business cannot resolve the complaint to your satisfaction and/or agree to the final resolution requests confirmed to us; and both parties agree a ‘deadlock’ has been reached, you can then escalate your complaint.
The business has access to an Alternative Dispute Resolution (ADR) service for our domestic installation, service, repair and maintenance contracts as part of the Which? Trusted Traders Endorsement. If you choose to you can refer your complaint to Which? Trusted Traders’ Alternative Dispute Resolution. You will need to contact Which? Trusted Traders on 02922 670 040 who can explain if you are eligible to use their Alternative Dispute Resolution.
The curtain factory has been a family run business for over 40 years
My father retired in 2018 and left me (Matt) to take over and carry on this successful business. I aim to make things as easy as possible by asking a few simple questions on which type of thing you require, curtains, blinds, colours , patterns etc and then I will advise and show you the best possible solution for you’re home.
With over 22 years experience working in the industry and closely with my father I can help and advise you to the best of my knowledge, the business became incorporated as a limited company in April 2000
We look forward to working with you and making you’re home look even more beautiful..